How to win at "Helper Kong"

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JOB #1: Get Trust Coins and Gain Xtra Lives

It's time to go to work. You've been waiting for this for months. At Arrow our goal is to help you FIND AND KEEP A GOOD JOB! Congratulations! You've FOUND a job. Now the goal is KEEP THE JOB. Hong Kong is a tough place and employers have HIGH expectations. Arrow chose you and your employer chose you because we believe that you can rise to challenge of Hong Kong's demanding culture. If you are going to KEEP your job you need to score points and earn Xtra lives.. Here is how to do that...

How do we acquire Trust Coins & Gain Xtra Lives?

Make a Good First Impression

  • Dress appropriately

  • Shiny clean for your first day of work

  • Clean & tidy hair (short or in a bun)

  • Take off your shoes before entering the house

  • Greet your employer warmly & smile! 

  • Ask if you can use the bathroom to WASH your hands

  • Greet everyone at home when you see them.

  • Listen Attentively & Ask good questions

Behave like a Professional

 Behavior is what we do and how we are. Behavior is what people see. People cannot see your attitude - all they can see is your behavior, what you do. Professional Behaviors include:

Cheerful Behavior :

  • Smile

  • Eye Contact

  • Greetings 

  • Elders & Children

  • Habitually

  • Loudly

ACT like a professional no matter how you FEEL
        Don't wait until you FEEL like it - JUST DO IT!

Careful Behavior

  • CARE -FULL  vs  CARE- LESS

  • Caring about WHAT they Care about

  • Inspecting your work & Inviting Inspection

  • Phone Use & Octopus Cards

  • Asking Questions, Avoiding Mistakes

Helpful Behavior

  • Let me ...

  • How can I help?

  • What can I do now? OR Can I ... ?

Thoughtful Behavior

  • Prepare for the next day: 5 minutes @ night; 

  • 5 minutes in the morning: review & plan

  • What do they need from me right now? 

  • Be like Santa: make lists & check them twice

  • Don't be ABSENT - MINDED

Learn to Communicate HK Style

  • Direct & Honest

  • Timely - following their communication rules

  • Keep your word

Give them Super Helper Service

  • Consistent Excellence

  • Exceed their expectations


When you lose too many trust coins - you die! Game over! 

Common Things That Destroy Trust, Lose Points

  •  

  • Asking Favors before Trust is Earned

  • Mismanaging Money & Borrowing Money

  • Dishonesty

  • Repeated Mistakes

Mis-handling Conflict Often Results in "Game Over"

  • Losing Control of your emotions

  • Hiding in your room

  • Holding a grudge

  • Fighting back

  • Threatening to resign 

Right handling of Conflict Gains Points

  • Be determined to LEARN & IMPROVE, NOT defend & deny
  • Say "I'm Sorry" "Thank you for pointing out my mistake"
  • Ask "What can I do to improve?"
  • Increase your caring service: Be even more cheerful, careful, thoughtful and helpful
  • Forgive your employer for any harsh words  then move forward
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What if you run out of "helper lives"? 

Under HK Labor law either party may terminate the contract by giving one month's notice in writing or one month's salary in lieu of notice. 

What if they tell you to go down that day?

  • Call Arrow, 2151-1125 or Sir Allan 6191-0376
  • Maybe they are just really frustrated. Clarify "Ma'am, is it you want me to pack my things and go to the agency?" 
  • DON'T SIGN ANYTHING
  • It's OK to go down without money, your employer will settle all financial matters with you within 1 week.  

What if they give you 30 days notice in writing? 

  • You may sign that you received the notice
  • Report to the Arrow office on your next day off
  • Remember you have 14 days AFTER your last day before you must leave Hong Kong
  • Use your day off to start looking for a new employer

What if you are the one who wants to quit?

  • Talk to Arrow 1st. Give us the chance to help you resolve the issue.
  • Never threaten to quit  or invite them to fire you: "If you don't like me you can fire me". 
  • Never make a decision when under strong emotions
  • Unless you plan to go for good, don't give your notice unless you ALREADY have a new employer.

Common Issues/Questions

Food..

The biggest complaint we hear from helpers is "I'm hungry." HK employers don’t want you to go hungry, BUT they don't think about food very often. (Notice how thin they are). SO you need to ASK: "When should I eat my breakfast? lunch? dinner? What should I eat?" If you are too shy to ask, don't complain when you're hungry. Remember you can't eat shy! When offered food, don’t be polite, just accept it...

Salary...

The amount of your salary is given on your contract.  Your employer may add to it but should not reduce it. Your employer may  choose to give your salary in cash, cheque or bank transfer.  Either way, you will need to have your own bank account.  To open an account, you will need your HKID, proof of address (your contract will do) and some banks may ask for your employers’ consent.  

Deductions for damage incurred by worker shall be equivalent to the value of the damage or loss and shall not exceed $300. The total of such deductions shall not exceed one fourth of the salary due in that pay period. .

I feel sick...

  • Inform your employer about your condition so she can take precautions for her family. 
  • Wear a mask if your illness  is related upper respiratory tract infection. 
  • If needed ask to see a doctor. Your employer is responsible for your medical expenses.   
  • When you see the doctor, be sure to ask for a note giving you time off to get well. Employers may require the doctor's note before giving you your sick leave.  

Under Hong Kong law after you have worked one full month employees are entitled to 2 sick days per month with 4/5 pay, so do NOT be shy if you are sick.  Sick days accumulate so if you have worked 6 months you will have 12 sick days available if needed. Ask for a sick day, rest and recover, so you can continue to serve well.


Your Day off ..

You are entitled to one day off (with pay) every week. Based on the employer's needs the day off may vary. We encourage you to do some simple tidy up chores before you go out on your day off. When you return from your day off, greet everyone, change into your work clothes, check the kitchen, chat with your employer and get ready for the next day's work. Don't go into your room and hide.

Saturday & Sunday:  Arrow Ladies gather together on Sundays and Saturdays to encourage one another, worship the Lord and well,  just to have fun! We have groups in Admiralty, Yaumatei, Ma On Shan, Shatin, TKO and Cheung Sha Wan. We would be delighted if you would consider joining us. We will pass your number to the group leaders in your area.  

Weekdays:  If your day off is not on the weekend, you are always welcome to visit the Arrow office. We love to see you. 

Tagumpay: Tagumpay groups for new arrivals run every Saturday and Sunday at 9:00 a.m. These groups are led by other Filipinas and will help you learn how to deal with homesickness, culture shock, adjusting to your employer and much more. Ladies who complete Tagumpay have a higher probability of finishing their contracts. 

My Tagumpay group meets at ___________________

My Tagumpay coordinator is: _______________; Phone #: __________


Hong Kong Public Holidays 2018

In Hong Kong employees are entitled to enjoy PAID statutory holidays AFTER they have worked for 3 months. During the first 3 months, they may enjoy the holiday but without pay. The 12 statutory holidays for 2018 are:

  • The first day of January (1 January)
  • Lunar New Year’s Day (16 February)
  • The second day of Lunar New Year (17 February)
  • The fourth day of Lunar New Year (19 February)
  • Ching Ming Festival (5 April)
  • Labour Day (1 May)
  • Tuen Ng Festival (18 June)
  • Hong Kong Special Administrative Region Establishment Day (1 July)
  • The day following the Chinese Mid-Autumn Festival (25 September)
  • National Day (1 October)
  • Chung Yeung Festival (17 October)
  • Chinese Winter Solstice Festival (22 December) or Christmas Day (25 December) (at the option of the employer)


Contact Info:

  • Arrow Office: 2151-1125
  • Arrow Cell/What'sapp: 6353-4775
  • Emergency/When all else fails: 6191-0376
  • Messenger: Swan Nie or ArrowHK