Support Services for Filipino Domestic Helpers

You may already be an Arrow helper, or perhaps you are considering being one. Here are some programs and services at Arrow to help you, as well as some tips and guidelines.

At Arrow, our goal is to help you find and keep a good job. Working as a domestic helper in Hong Kong is extremely challenging. You'll most likely be living in a small home with a Chinese family whose language and culture are completely different from your own. The challenges of caring for a family you are unfamiliar with along with food you aren't used to, and communication difficulties, (such as grandparents who don't speak a word of English), may feel overwhelming. These are the types of things that result in early resignation or termination. For that reason we have developed a support system to help you successfully adjust to life and work in Hong Kong. We want you to reach your dreams and we hope you'll let us help you through the adjustment period.

                         A typical Tagumpay group

                        A typical Tagumpay group

+ Tagumpay Program

Arrow Tagumpay is a series of 4 classes led by mature domestic helpers who have successfully adjusted to life and work in Hong Kong.

Our classes cover:

  • Adjusting to Hong Kong Culture
  • Overcoming Homesickness
  • Handling Stress
  • Basic Financial Management

+ Infant Care Workshop

Arrow offers a 5-hour Infant Care Workshop for domestic helpers. If one of your main duties is caring for a newborn then you may want to ask your employer to consider sending you to our Infant Care for Helpers Workshop.
You will learn how:

  • to give baby a bath
  • bottle feeding
  • facial care
  • mouth care
  • changing diapers
  • Umbilical Cord Care
  • First Year Nutrition
  • Common Reasons for Crying & care options

Trainer: Kathy Lam (Registered nurse, I Care Family Family life coach )
Target: Domestic helpers who can speak English. New parents and care givers are welcomed too.
Method: includes Theory, Demonstration, Practice & Notes
Time: *4.5 Hrs. + 30mins. Lunch Time, lunch fee not included
Class conducted in English. helper will be presented attendance certificate.

+ Child Safety

Child and Infant Safety 101 & 201: Arrow offers 2 classes on Child and Infant Safety. These classes are available for any English speaking helper who has the responsibility of caring for infants or young children.

Trainer: Ms Kathy Lam, Registered Nurse and Life Coach of I Care Family

101: Attendees will learn to recognize and treat common health and safety issues such as diaper rash, fever, constipation, diarrhea, vomiting; medications, home safety, accidents, prevention of fall, choking, poisoning, burn and scald.


  1. Class conducted in English, helpers will be presented attendance certificate
  2. Theory + Demonstration + Practice + Notes

+ Coaching

Nurse Kathy Lam is available on Saturdays and Sundays to talk to you about problems and struggles you are having with your employer. If you are having a hard time understanding your employer, talk to Kathy.

Pastor Allan is usually in the office on Sunday afternoon, 2-5 p.m. and also works every other Saturday. Feel free to talk to either Ma'am Kathy or Pastor Allan.