MaryAn Pascual Esteban

Written By Allan Smith

 Last month’s fire at Wang Fuk Court in Tai Po broke many hearts, including ours. Among the lives lost was MaryAn Pascual Esteban, an Arrow helper who died alongside the five‑year‑old girl she had cared for since birth.

MaryAn had served faithfully for years and was preparing to return home permanently to her own son in the Philippines. Instead, her family is now grieving a mother described as kind and uncomplaining.


This tragedy reminds us that domestic workers are more than "helpers"; they are caregivers and often first responders. In emergencies, they are the ones making split-second decisions to protect our children and elderly parents. MaryAn was an "ordinary hero" who did her best in terrifying conditions.


How can we respond as a community?

  • Grieve: With MaryAn’s family, her employers, and the neighbors rebuilding their lives.

  • Appreciate: Affirm the dignity of your helper. Let her know you value the sacrifice she makes to serve your family.

  • Prioritize Safety: Ensure your home and instructions actually equip your helper to act wisely in an emergency. Don't leave them to just “figure it out.”

At Arrow, we are reviewing our safety training and resources to better support you. If this tragedy has raised concerns about safety in your own home, please reach out to us. We are here to walk with you.

With sadness and respect,


Allan Smith
Arrow Employment Services

 

Allan Smith

Allan Smith is the owner of Arrow Employment Services in Hong Kong. Hiring a helper from another country and culture is difficult and misunderstandings are common. Our goal is to help you “find and keep a good helper”. If you are looking for work, our goal is to “help you find and keep a good job”. We help you navigate the often difficult employer - employee relationship.

http://arrowes.hk
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