Thank You!
Thank you for contacting Arrow in your search for a Helper! Here is what you can expect within the next few days:
- Within the next 24 hours our staff will try to contact you, so we can understand your needs and expectations for a helper.
- With your permission we will send you the bio information of some ladies we think might be a good fit for you. All of our current ladies are available on our website, and we welcome you to browse the bios and talk to us about the ones you think might be a good fit. If we think an applicant is unsuitable for you, we won't hesitate to tell you.
- After you've narrowed the field to 2-4 possibles, we will arrange interviews via skype, so you can see and talk to the applicants. You do this from the comfort of your home.
- During Orientation weeks (our training in the Philippines) we are too busy to send out bios to customers, and instead will schedule you for a 1 hour block of time, where you can interview ladies directly from our training camp in the Philippines. During 1 hour, you can usually interview 3-4 well qualified candidates. Be prepared to make a quick decision, because the customers who follow you on the schedule may interview and hire the lady you like best.
- Once you have decided on whom to hire, you can come into our office and complete the paperwork, or, for a small fee, we will send someone to your office with the documents.
Here is a link to our fee schedule.
We are honored that you have decided to give us a chance to serve you.
Allan & Ione Smith
Recruitment Challenges
Currently my biggest challenge as the owner and manager of Arrow is finding enough good quality helpers for our Hong Kong customers. Our HK customers are good people who deserve to have a good selection of helpers to interview and choose from. We are actively recruiting in the Philippines, giving discounts to applicants, taking out advertisements, and doing our best to get more applicants into the pipeline. Besides the training this week, we have scheduled another week of training next week, and hope to have another 10-20 applicants.
We have some good ladies over the age of 40, but the market doesn't seem interested in them right now. It's a shame because customers who hire older ladies are almost always delighted with them. Nevertheless, the market is speaking, and we need to recruit younger ladies to serve HK families.
Thank you for your patience. We hope to resolve these supply issues very soon.
Allan Smith, Arrow
New Arrivals Class
Philippine Passport Headaches
Greener Pastures in Icy Prairies (by Pastor Jorge De Ramos)
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Jubilee International Filipino Fellowship
CB Hong Kong/WorldVenture HK
20th Floor Sunbeam Commercial Building
Telephone +852 6761 5881
Why should I hire through Arrow?
Here are the 10 top reasons you should hire a helper through Arrow:
1. We pre-screen all applicants during our 1 week orientations, so that you can feel confident that you are hiring a good and capable person.
2. We conduct our own training in the Philippines, so that you can know that we are equipping helpers for the "real Hong Kong", imparting to them the attitudes and skills needed to succeed here.
3. We provide options both for refund and replacement, so that you can feel reassured that, in the event that things don't work out, you have good alternatives.
4. We follow up every placement, providing coaching and encouragement to both employers and helpers, so that you will have resources to help you in this sometimes complicated cross-cultural relationship.
5. We go the extra mile in serving, so that if you ever find yourself in a difficult situation (e.g. a sick helper & no time to take her to the doctor) you can rest assured that Arrow will do whatever we can to help out, taking helpers to the doctor, visiting in the hospital, etc.
6. We provide free mediation service, so that if you and your helper ever experience a breakdown in communication, you can come together and we'll sit down with you and help you resolve the issue, so that you won't have to change helpers in mid-contract.
7. We operate our own guesthouse, so that your helper has a place to go on her day off if she has International (not Sunday) days off. That way, you can feel assured that she is in a safe place on her rest day.
8. We work closely with a church, Jubilee Int'l Filipino Fellowship, so that on rest days and holidays, your helper will have a positive influence in her life, helping her grow both as a person and an employee.
9. We have an excellent reputation among the Filipino Community in Hong Kong. They know we treat workers well, and they know we attract high quality, fair employers, so that more and more well qualified Filipinos, want to find work through Arrow, making it easier for you to find a well qualified worker.
10. Our staff understands the Immigration Departments policies and workings, and we make sure the paperwork is done right the first time, so that your visa will be issued as quickly as possible.
Why we administer 2 pregnancy tests
At Arrow our applicants have a pregnancy test as part of their medical exam, and another pregnancy test before they are given their air ticket. The following excerpt from a news article explains why that is so important. Click this link for the whole article:
By JAMES HOOKWAY
ALABANG, Philippines—Buying a packet of condoms in a drugstore in this posh Manila suburb isn't as straightforward as it might appear.
"Do you have a prescription for that, sir?" the sales clerk at Mercury Drug asked a visitor recently as retirees waited in line for diabetes pills and other medication.
Don't send them away empty-handed
We can learn a lot from the ancients (even if you are not a believer; I am ). I've started following a Bible plan on "generous living" (Check out the YouVersion app on your android or I-phone). Today I read the following verse from the book of Deuteronomy, chapter 15:
When you release a male servant, do not send him away empty-handed. Give him a generous farewell gift from your flock, your threshing floor, and your winepress. Share with him some of the bounty with which the Lord your God has blessed you.
What does it cost you to be generous? When your helper completes her contract, or if you need to pre-maturely terminate the contract, why not send them away FULL? Why not pour some blessings onto them and their family? We sometimes help employers and employees to complete the paperwork for terminating the contractual relationship. I sometimes ask employers if they want to give the helper a little extra. (Of course, I don't say this in front of the helper) Sometimes I get this response: "She doesn't deserve any extra. I wouldn't even give her the 1 month salary, if I didn't have to." and they refuse to give the helper even one cent more than required by the contract. Honestly, let me ask "so what if she doesn't deserve it??? Do you deserve the blessings God has poured out on you?" (TYPE YOUR ANSWER HERE: _ _ ). Of course there are circumstances when I wouldn't give a helper extra. (e.g. dishonest or dangerous or outright disrespectful behavior), but that is rarely the case. Most of the time, if we prematurely terminate, it is just because they are not up to the job. Not their fault, just not a good match.
I believe that God has designed us to bless others, and when we do (whether they deserve it or not), then the world becomes a better place, and we become a better and happier person. Where is the downside in that? Hopefully you'll never have to terminate a helper. But even if your helper completes her contract and moves on to another employer, why not send her off with her arms full? Pour some blessing on her and her family. Then see how you feel. Be a blessing! What do you think?
Financial Literary for OFWs
Going the extra mile to find you a helper
We've rented a home here in Cabuyao, which helps us with expenses. The downside is: NO SCREENS and lots of mosquitos who want to try a caucasian meal.
An offer too good to refuse leads to a nightmare
The following article is from the worldvision.org website. WorldVision is a Christian organization dedicated to helping the poor escape poverty and oppression. Thankfully, this kind of thing won't happen in HK, but it is a frequent occurence in over countries around the world.
Arrow
When 15-year-old Mai* accepted an offer to work as a housemaid in Bangkok, Thailand, she didn’t know she’d end up trapped in a nightmare of forced labor and exploitation.
February 2011
By Cecil Laguardia and Peter Warski, World Vision communications.
Mai is now learning basic skills at a weaving shop. But she'll never forget the ordeal she faced as a forced laborer for over a year.
Photo: ©2010 Vanhlee Lattana/World Vision
At face value, it seemed like a great opportunity. The recruiter told Mai that she’d be paid about $100 U.S. for the position — money she could save up while spending time in a big, exciting city.
“All I wanted was to earn income, help my family, and be able to save money for my education,” says Mai. So her family helped her raise funds for the recruitment fee, and she crossed the border into Thailand.
Walking into a trap
But it didn’t take long for Mai to realize that the so-called “job” wasn’t at all what she was led to believe.
Along with two other Laotian girls, she was required to perform domestic chores at the residence of a Thai family — such as cleaning and mopping floors and feeding the family dogs. She was never paid a cent of the compensation she was promised.
“I cried every day for one year,” Mai recalls. “I was homesick and scared.”
A break didn’t come until one day when the lady living at the residence forgot to close the door on her way out — leaving an opportunity for Mai and the two other girls to escape.
A taxi driver took them to a police station. Soon thereafter, the apartment where they were trapped was raided.
‘We were treated like prisoners’
The terror is over, but the memories and lessons of it are not.
“My biggest lesson is that it is never safe for young girls to venture in a faraway place,” says Mai. “We were treated like prisoners and were not allowed to go anywhere. We worked all day. We were even beaten at times if we committed mistakes.”
Mai shares a laugh with one of the trainers at the weaving shop where she now learns.
Photo: ©2010 Vanhlee Lattana/World Vision
Reflecting on what good could possibly come from such a tragic experience, she adds, “It taught me how dangerous it is to go to another country, especially if you do not know anything. I am sharing my story to others for them to be forewarned.”
A time of recovery
With the help of a regional World Vision project aimed at fighting child trafficking, Mai was eventually reunited with her family in Laos. Now, she’s learning how to make bags and acquiring other basic skills at a weaving shop that is providing a second chance for survivors of exploitation like her.
“I want to learn new skills so I can move on,” she says resolutely. “I love making bags and would love to learn more.”
Sadly, Mai’s story is reflective of a much bigger global crisis — one in which some 1.2 million children are trafficked each year for forced labor. The practice occurs in every country in the world, including the United States, and represents a modern-day slave trade that World Vision is committed to ending.
*Name has been changed to protect the girl’s identity and safety.
Learn more
Learn more about child trafficking and exploitation and what you can do to help stop this tragic practice.
Three ways you can help
Please pray for children around the world like Mai who have been affected by trafficking and exploitation. Pray for their rescue and recovery, and pray for a transformation of those who commit this crime.
Make a one-time gift to help provide hope for girls in crisis like Mai. Your donation will help World Vision provide protection, counseling, education, vocational training, and more to girls and women who were formally subjected to abuse or exploitation.
Give monthly to provide support to children affected by exploitation. Your monthly gift will help provide assistance like safe shelter, nutritious food, medical care, trauma recovery counseling, and more to children who have suffered from trafficking and abuse.
Managing Anger
HP sent me an email newsletter today. Now I don't always read the newsletters that come into my inbox, but their article on handling anger was quite helpful, so I'm passing it on to you. Employers often get angry with their helpers, but in most cases the expressions of anger are counterproductive and lead to poorer performance. Our anger actually results in a more negative outcome. If that is the case, we need to find ways to handle our anger better. One thing is sure: Your helper's behavior or performance is going to soon or later make you angry! So how should we deal with our anger? Thank you HP for this good article.
How To Channel Anger Into Better Performance
Most of us get defensive and angry when our goals are frustrated or when we feel attacked by other people. Anger is normal, and it should be expressed: failing to express anger, and bottling it up, can build feelings of intense frustration and eventually lead to depression. However, if in your case being angry regularly turns into “losing your temper”, and if this is the only way you know how to deal with criticism and problems, it will not only damage your reputation and personal relationships but also cause stress-related diseases.
Aggression is not the same as assertiveness
Working with, or living with, someone who regularly loses their temper is extremely unpleasant and demoralising: it’s hard to trust a person when you are constantly worrying that they will turn on you and unleash their anger, often unpredictably. Don’t make the mistake of confusing fear with genuine feelings of respect: your employees are almost certainly looking for another job. And if you are looking for promotion, it is unlikely to happen: a good manager is assertive but not aggressive; a good listener and not a shouter.
However, the good news is that there are ways to help control anger and even channel it into a positive force, helping you explore problems more effectively and find real solutions. So next time you feel your temper rising, try the following:
- Stop. Don’t say anything. Breathe deeply, then silently count to ten. This will really help calm you down and relax. And it means you won’t just say the first thing that comes into your head – something you may regret later.
- You’re in control. Losing your temper may feel good at the time, but it won’t help in the long run – in fact, it will probably weaken your position and make you feel bad about yourself. Remember that you will command more respect if you stay calm, and that assertiveness and authority have nothing to do with loud aggressiveness.
- Take a break. If possible, say that you need some time to consider what has just been said, and arrange to meet again later. This will give you time to calm down, collect your thoughts and respond rationally. During this “time out”, try to do something physical to release your anger and frustration – for example, go for a short walk around the block. Repeat a calming phrase to yourself, like, “Keep calm,” or “Take it easy,” “Relax,” or “This too will pass.” When you come back, you will feel calmer and more positive.
- Win time. If you can’t go for a walk, reduce the tension by saying, “I’m not quite sure I’ve understood what you’re saying,” or, “Could you explain to me again what you mean?” This delaying tactic puts the ball in their court and stops you going on the offensive. Remember, staying calm and listening does not mean you aren’t in control.
- Don’t take it personally. Other people are not necessarily trying to annoy you on purpose. Difficult situations are simply part of the complex fabric of our lives, so approach them objectively. For example, it’s possible that your work was criticised because it simply wasn’t good enough; it was probably not intended as an attack on you personally or your ability in general.
- Remember. Different people have different standards, values and goals in life. Is there a good reason why they should conform to your standards? If so, tell them. Do you have unreasonable expectations? Maybe you should modify them. People who have strict standards for themselves tend to impose them on other people and then tend to react angrily when they don’t conform. Maybe you need to reassess your expectations for yourself. Sometimes you just have to accept the world the way it is.
- Think. Choose your words carefully. We often come to regret words spoken in anger, and in a professional situation particularly this is not going to help your reputation.
- Move on. Yes, you’re angry, but instead of wallowing in self-pity and anger, try to find a solution to the problem. Have your employees missed yet another deadline? Think before you shout. Is it really because they are lazy? Or are there real problems in the workflow? Are they unmotivated? Underpaid? Working weekends without any bonus or time off? Instead of working yourself into a rage, try to consider how you could help the situation, perhaps by praising their efforts more, or taking them out for lunch or a drink when a rushed job is complete. Take your angry feelings and channel the energy into solutions which benefit everyone. Similarly, if you are an employee, don’t bottle up your frustrations until you explode and shout at your boss – which could jeopardise your job. Instead, as soon as you start feeling angry, ask your boss for a private meeting and explain what you are feeling. If your boss is consistently unsympathetic and unhelpful, don’t waste time in negative thoughts: either accept the situation and try to make the best of it, or take action and start looking for another job. Either way, remember: losing your temper is only going to make it worse.
- See it with a sense of humour. Though this may not always be appropriate, a laugh will often help defuse tension.
Wow! Ex-abroads galore!
Last week we had some very nice applicants, but very few ex-abroads. This week we have more ladies with ex-abroad experience than we have newcomers. They should get hired very quickly. If interested you need to call our office and schedule an interview time.
Photos from Thur Jan 20, 2011 Orientation
Day 2 Week 1, Orientation
We had a good day today. We introduced HK culture and the work situation this a.m. The afternoon was spent with a team from Capitol City Baptist Church, who shared about how God effects our work relationships. This evening was dedicated to hearing the personal stories of applicants. (these are strictly confidential, sorry).
Some of the applicants I interviewed today seem quite good, but one or two seem "sad", and I hope they will rediscover some "joy" this week. Sad people don't make good employees. No matter how skilled you are at what you do, "sadness" will sour everything you touch. I hope these applicants will experience some kind of break through this week. People think "work hard -> success -> happiness", but modern research confirms what the ancients always knew "hard work & a happy heart -> success. Success doesn't make us happy, rather happy people are usually more successful than unhappy ones.
Day 1 Week 1, Jan 2011 Orientation
We have a good group of ladies, but not as many ex-abroads as I was hoping for. We're still experiencing ladies registering for training and not showing up, which is a bit frustrating. Shy and Rowena are here helping. That is a big blessing. We also have an American Pastor and his wife visiting, and they are working to warm up the English of the applicants.
Usually on Day 1, I don't have great feelings about the applicants, but as the week goes on and they begin to blossom we get a better assessment of their abilities. Training is sooooooooooo essential, not just for work related skills, but even more for attitudes. Getting someone ready to work in a pressure cooker like Hong Kong is not easy, but it is essential.
Indonesian falls to her death trying to escape her employer
他說，警方初步調查，死者死因沒有涉及刑事成分，暫列猝死案處理，並將屍體送入布城醫院剖驗。